Help and contact

ScanForge Support

Get help choosing folders, previewing files, confirming crop, exporting image files or one combined PDF, and reviewing batch results in ScanForge for Mac. For product help, bug reports, or feature requests, contact ForgeWorks support.

Getting started

  1. 01

    Choose an Original Folder containing JPG, JPEG, PNG, TIFF, or HEIC images.

  2. 02

    Choose an Output Folder, or use the default ScanForge_Output folder.

  3. 03

    Pick a document type and scan mode.

  4. 04

    Review the before-and-after preview and make any per-file edits.

  5. 05

    Use crop only when a selected page needs it, then apply the crop box.

  6. 06

    Choose Image Files export and enable OCR Text if you want matching .txt sidecars.

  7. 07

    Click Process Batch.

  8. 08

    Open the output folder to review processed files and logs.

Supported inputs and outputs

  • Input folders can include JPG, JPEG, PNG, TIFF, or HEIC images.
  • Output options include cleaned PNG, TIFF, or JPG files, matching .txt OCR sidecars only when Image Files export and OCR Text are enabled, or one combined PDF.
  • ScanForge writes JSON or CSV processing logs so batch results, warnings, crop use, and OCR sidecar details can be reviewed.
  • Collision-safe filenames prevent new output from silently replacing an existing image, PDF, sidecar, or log.
  • Original source files are read from the folder you choose and are not modified.

OCR and crop

  • When Image Files export and OCR Text are enabled, successful recognition writes a matching .txt sidecar; a successful no-text result writes an empty sidecar with a warning.
  • A recognition failure writes no sidecar, adds a warning, and does not stop the whole batch where continuation is possible.
  • OCR is local text recognition, not translation, cloud review, or a searchable PDF text layer.
  • Crop is not applied automatically when you import a folder.
  • Auto Crop can suggest a starting crop box for the selected image, but you still adjust and apply it yourself.
  • Perspective correction is not available in the current processing pipeline.
  • Crop usage and OCR sidecar details are captured in processing logs where available.

Batch progress, cancellation, and recovery

  • The in-progress view shows the selected export, output folder, percent complete, and a cancel action.
  • If an individual file cannot be read, ScanForge logs the failure and continues processing readable files where possible; a batch is not a guarantee that every input succeeds.
  • The completion summary and JSON or CSV logs show successes, warnings, failures, crop use, and OCR sidecar details.
  • Keyboard commands are available for selecting source and output folders, processing a sample or batch, cancelling, and opening the output folder.

Compatibility

  • Requires macOS 14 Sonoma or later.
  • Recommended on Apple silicon Macs running macOS 15 Sequoia or newer.
  • macOS 13 Ventura and earlier are not supported unless a specific customer need changes that.
  • Current development and QA focus is Apple silicon Macs running macOS 26 Tahoe.
  • macOS 27 Golden Gate should be treated as a beta or future test target, not a public requirement.

Troubleshooting

ScanForge says no supported images were found

Confirm the selected folder contains JPG, JPEG, PNG, TIFF, or HEIC files.

The output folder cannot be written

Choose an output folder you can write to, or keep the default ScanForge_Output folder.

A large batch is taking longer than expected

Processing time varies with file count, image size, selected adjustments, and output type. Watch progress while the batch runs, then review the completion summary and logs.

Contact ForgeWorks

For help, bug reports, or feature requests, email ForgeWorks.

support@forgeworks.app

Quick answers

Common questions

Which files can I open in ScanForge?

Select a folder containing JPG, JPEG, PNG, TIFF, or HEIC images. ScanForge begins with files that already exist on your Mac; it does not capture from a camera or control scanner hardware.

Where does ScanForge save its output?

ScanForge writes new files to the output folder you choose. It reads source images without rewriting them, and collision-safe naming prevents new images, PDFs, sidecars, or logs from silently replacing existing output.

What should I include in a support request?

Include your macOS version, ScanForge version, input format, selected export type, and a brief description of what happened. Do not attach sensitive source documents unless ForgeWorks specifically asks for a sample and you are comfortable sending it.

What does ScanForge require?

ScanForge requires macOS 14 Sonoma or later. An Apple silicon Mac running macOS 15 Sequoia or newer is recommended, but that recommendation is not a requirement.